We pack the same day we receive your order. If you order before 08, we strive to send your order the same day. You can expect 1 – 3 days delivery after it has left our inventory. If you book on weekends or public holidays, those days are not included.
Frequently asked questions
HVORNÅR BLIVER MIN ORDRE SENDT?
JEG HAR BESTILT EN VARE MEN HAR IKKE FÅET EN ORDREBEKRÆFTELSE
Check your spam filter. Our online system automatically sends you an order confirmation. This is not done manually. So either it is in your spam filter or you have written a wrong email. But we also print it out and ship it with your item.
JEG HAR BESTILT EN VARE MEN HAR IKKE FÅET EN MAIL ELLER SMS FRA GLS OM HVOR PAKKEN KAN HENTES
As our system itself forwards all information to GLS, it is GLS that has delays in their system. We pay both for them to send an email and an SMS to you. Sometimes it is only when the package has arrived at GLS that it is sent out. But you can always write to us so we can send tracking number to you by email. But turned just 1-2 days. Contact customer service at customercare@cavaleros.dk
HVORDAN SENDER JEG EN VARE RETUR?
You can find all information under the tab “return” or by clicking here
HVORDAN BRUGER JEG 365-DAGES OMBYTNINGSREGLEN?
You can read everything under “365 days free exchange” or by clicking here
HVOR LANG TID TAGER EN TILBAGEBETALING?
As soon as we receive your returned item, we will refund the amount to you. It depends a lot on which card you used. Mastercard can take up to 30 days. You will receive a confirmation that we have refunded your item. During busy periods, it may take up to 10 days before we can process your refund. We can be at trade fairs or have holidays. But we usually do it as soon as we get your package. With normal cards, it takes about 1-5 working days.
HVOR LANG TID TAGER EN REKLAMATION?
We try to handle it as quickly as possible. If you have filled in everything you need on the complaint slip and enclosed a copy of the receipt, we can process your complaint much faster. Typically it takes from 3-10 days. During busy periods, it may take longer. But we never experience that it takes more than 3 weeks before we have a decision!
KAN JEG BYTTE MIN VARE I JERES BUTIK?
Yes. Have you bought an item online from us. Then you can always exchange it in our store. Do you need money back from an item purchased online. Then you can also drop it off at our store. Here we refund your purchase on our webshop and your money will be returned on the card you used to buy online. We do not pay the money in the store.
JEG SKAL BYTTE EN VARE. KAN JEG GØRE DET PÅ EN AF DE MESSER I KOMMER PÅ?
Yes you can easily exchange for another item. But we do not give money back.
KAN JEG AFLEVERE MIN RETURVARE I POSTKASSEN PÅ JERES ADRESSE?
Yes you can. But it will always be at your own risk. The package must contain name, address, email and telephone number, as well as a description of what to do with the item. We are several who process the packages in our mailbox.
JEG HAR EN REKLAMATION. KAN JEG TAGE DEN MED PÅ EN MESSE OG FÅ DEN BEHANDLET DER?
No. We do not have the opportunity to process complaints at a busy trade fair. To provide the best service, we also pay for you to send it to us. Then we can calmly process your complaint, professionally. See how to send your item to us for free under “complaint”
HVORDAN FÅR JEG HURTIGST ET SVAR FRA JER?
You can either call or email us. You will ALWAYS be able to reach us Tuesday to Thursday from 10-12 on tel. 6073 7722 But we also take the phone outside this time. But we can have meetings. We respond more quickly to emails outside of phone hours. customercare@cavaleros.dk
HVORNÅR HAR I ÅBNET I BUTIKKEN I SLAGELSE?
We are ONLY open by appointment. You can write a message to us via our chat on this page or write an sms on 6073 7722. Always wait for an answer.
We are happy to open the store from Monday to Friday from 10-17. Should it be impossible for you during this time, write to us and we will surely find a solution
JEG HAR SØGT SPONSORAT, MEN HAR IKKE HØRT NOGET FRA JER?
We receive many messages daily regarding sponsorships. Unfortunately, we can not answer everyone. We have also filled up completely regarding sponsor riders. But thank you for thinking of us as a sponsor! Most sponsor riders have arrived by contacting them ourselves. It can either be people who are very active on instagram or Facebook that we would like to collaborate with.
JEG KUNNE GODT TÆNKE MIG ET PRODUKT TIL EN GIVE AWAY
We do not use to GIVE AWAYS to private individuals.
HVORDAN FINDER JEG DEN RIGTIGE STØRRELSE?
We always describe our products based on a normal size. So if we write that the item is small in size, then you should take it a no smaller. But you can always exchange for free for another size via our 100-day exchange! See more under the CUSTOMER SERVICE tab
HVILKE BUTIKKER HAR JERES PRODUKTER?
Under the tab CAVALEROS you can find all our dealers. When you click on the link, you will go directly to their page with Cavaleros products. If you are looking for an item, you can always call or write to us. tel. 6073 7722 customercare@cavaleros.dk
JEG HAR EN SALGSSTALD ELLER EN RIDESKOLE. KAN JEG FÅ RABAT?
Write an email to us. It is possible that we can tailor a special agreement with you. customercare@cavaleros.dk
HVORDAN BLIVER JEG FORHANDLER?
To become a reseller, you must have a CVR number and a physical store. Read more under the CAVALEROS tab
JEG HAR SKREVET EN BESKED PÅ INSTAGRAM ELLER FACEBOOK MEN HAR IKKE HØRT NOGET?
We try to answer EVERYONE. But with many open channels, it can be difficult to reach everyone. But we try. If you want a quick answer, call or write. tel. 6073 7722 customercare@cavaleros.dk