If you want to know more about returns, you can read more here

CHEAP EXCHANGE – IF YOU WANT TO EXCHANGE YOUR ITEM FOR ANOTHER

Printer not required as you can choose to use QR code

We have an extra service that gives you 365 days EXCHANGE on all items purchased on www.cavaleros.dk*. It costs 39,- for you to exchange for another item.

Applies to all items purchased on Cavaleros.dk – does not apply to items purchased at fairs or in the store

No right of return or exchange applies here

Use this link to access our returns portal. https://return.shipmondo.com/returcavaleros

Fill in and complete the return portal

Print the packing label and attach it to the package or use the QR code if you don’t have a printer.

REMEMBER TO PUT THE OTHER PART OF THE NOTE IN THE PACKAGE!

drop off your parcel at a GLS parcel centre – remember to get it scanned!

14 DAYS FULL RETURN – IF YOU DON’T WANT ANOTHER ITEM WITH US!

You can use our returns portal if you want to return an item for a refund and don’t want to buy a new item. You have to pay for the postage yourself. When you use our portal, it costs DKK 75, so GLS automatically puts the package in our mailbox.

Here’s how you do it:

Print out your return slip and enclose in the package: return slip

Click on this link to receive a package label on

mail.https://return.shipmondo.com/returcavaleros

Print label and put on package.

Have the package scanned at a GLS parcel centre.

Everything is now ready and you do not have to do anything more.

14 DAYS RETURN POLICY

You have 14 days full right of return. This means that you need to write to us that you want to use your 14 days return right, the 14 days are from the day you received your package and 14 days after.

Our returns portal works for 14 days from when you ordered your item – so if it’s expired, please contact us.

We can offer you another item for up to 365 days! (See our 365 day CHEAP exchange service) If you buy a cheaper item, you will be issued a discount code / gift card.

If you do NOT wish to use our returns portal for a return – you will be responsible for the cost of shipping.

We recommend POST NORD or GLS as freight provider. DAO, BRING and similar cheaper carriers deliver the parcels at night in front of our gate. And often they lie in the rain. We cannot refund items that have disappeared and not scanned DELIVERED to us with signature.

Use this return form and fill it in and send it with the parcel

Find it here: return form

Send your package safely to:

Cavaleros Denmark

Kongstedvej 2

4200 Slagelse

Email: customercare@cavaleros.dk

tel +45 8130 7787

Mark your parcel: RETUR

COMPLAINT OR WE HAVE ASKED YOU TO PRINT A RETURN LABEL

If you have a complaint please write an email to us.

You must send a photo of valid proof of purchase. A valid proof of purchase is a voucher, order number from the webshop or copy of voucher from payment card. BUT only if only the item you are complaining about has been purchased.

If more than one item has been purchased, it is not valid under the Purchase Act.

Returned answer from us.

If we have asked you to print a return label, which we have agreed to, please use this link https://return.shipmondo.com/returcavaleros

If you do not have an order number, please use this link : https://return.shipmondo.com/tilbagelevering