Find the returns portal here
NOTE – THE RETURNS PORTAL IS CLOSED WHILE WE ARE ON HOLIDAY IN WEEKS 29-30. We will of course take returns into account while we are closed for 2 weeks. So it is extended by 14 days:-)
You can choose between:
1 ) Exchange your item for another size – we will send you your item a few days after receiving it – 29 dkk in shipping and free shipping
2) Get a voucher as a discount code – you can buy another item using the discount code – the discount code has no expiration date. 29 dkk shipping and free shipping on new orders
3) Return your item within 14 days and get your money back – you must have sent us an email beforehand! 75 dkk in shipping – does not apply if you have paid with a discount code!
4) Send an approved claim to us – FREE
Have your order number and email ready to use on the returns portal
Can also be used WITHOUT a printer, as the package can be returned via QR code
Returns portal click here
If you do not have an order number, please use this link : https://return.shipmondo.com/tilbagelevering