Shipping / Delivery

We make every effort to ship your order quickly and securely. Below you will find information about delivery times, shipping prices and special conditions.

Delivery areas

We deliver from Denmark to the whole world, with the following exception:

We do not deliver to countries and regions that are subject to international sanctions and/or appear on Klarna's list of "Restricted & Prohibited Regions".

If a country cannot be selected at checkout, it means that we unfortunately do not deliver to that country.

For delivery we use:

• GLS – primarily in Denmark and Europe
• DHL (DHL Express Worldwide) – for delivery abroad, especially outside the EU

Delivery in Denmark

Delivery time in Denmark

We usually deliver within 1–2 business days after the order has been shipped from our warehouse.

We primarily use GLS for delivery in Denmark.

Shipping prices in Denmark

• GLS Parcel Shop – 59 kr.
  1–2 business day delivery.
  Free shipping on purchases over 500 kr.
• GLS Private Delivery – 79 DKK.
  Delivery directly to your door, usually 1–3 business days.
  Price is the same regardless of whether the order is under or over 500 DKK.
• Pick-up at Cavalero's store – 0 DKK.
  Free pick-up at the store during our opening hours.
  You will receive a notification when your order is ready for pick-up. The order must generally be picked up within 7 days.

The current shipping prices are always displayed at checkout before you complete your order.
If in rare cases there is a difference between this page and the price at checkout, the price at checkout always applies.

Delivery abroad (outside Denmark)

We ship orders abroad with DHL Express Worldwide and in some cases GLS, depending on the country to be delivered to.

Delivery time

• Typically 2–4 business days with DHL Express Worldwide (e.g. to the UK).
• For some countries, delivery time can be up to 3–7 business days.
  The specific delivery time for your order is shown in checkout next to the selected shipping method.

Shipping cost

The shipping price is automatically calculated based on the delivery country and order size and is displayed at checkout before you pay.

VAT and customs duties (important)

For deliveries outside Denmark – and especially outside the EU – the following applies:

• Our prices do not include local VAT, customs and other import duties.
• These costs are settled by the recipient directly in the country in question, typically via the shipping company or local authorities.
• This corresponds to the wording in checkout:
  “VAT & duties not included”.

Any local fees, customs duties and VAT are therefore charged by the authorities/shipping company in the recipient country and are not included in our shipping price or the price of the products.

Trade fair participation – extended delivery time

We participate in trade fairs approximately 3 times a year. During these periods, there may be extra processing time for orders.

When participating in a trade fair, you should expect 5–7 extra business days on top of the normal delivery times mentioned above.

We inform you on the webshop (e.g. via a message on the front page or at the top of the page) when we are at a trade fair, so you can clearly see if there is an extended delivery time.

Shipping and Track & Trace

• You will receive an order confirmation by email when your order has been completed.

Undeliverable orders

If an order cannot be delivered to the specified address or selected country (e.g. due to sanctions or restrictions by the shipping company), we reserve the right to cancel the order.
In this case, we will contact you and any payment will be refunded.

Do you have any questions?

Still have questions about shipping or delivery?

1. Start with our FAQ about delivery and returns on the customer service page.
2. If you still can't find the answer, you can contact customer service via the contact form on the same page.