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Privacy and Cookie Policy

Privacy and Cookie Policy for Cavaleros Denmark

1. Introduction

This policy describes how Cavaleros Denmark collects, uses and protects personal data and uses cookies on our website and webshop. We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the Danish Data Protection Act, and the EU ePrivacy Directive.

When you visit our website, you are asked to decide on our use of cookies via our Cookiebot consent solution. You can change or withdraw your consent at any time at the bottom of the page.

2. Data Controller

Cavaleros Denmark
Kongstedvej 2A, 4200 Slagelse
CVR: 38812718
Phone: +458130 7787
E-mail: customercare@cavaleros.dk

3. Cookies

3.1 What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, mobile) to ensure functionality, analyze traffic and target marketing. Cookies cannot contain malicious code such as viruses.

3.2 Consent

On your first visit, you will be greeted by our cookie banner from Cookiebot, where you can choose:

  • “Accept all”
  • “Reject all”
  • “Customize settings”

Only necessary cookies are set without consent. You can change or withdraw your consent at any time via the cookie icon at the bottom of the page.

3.3 Use of cookies and third parties

We use cookies from the following services:

  • Google Analytics 4 – statistics and performance
  • Meta Pixel (Facebook/Instagram) – marketing
  • TikTok Pixel – marketing and conversion tracking
  • Mailchimp – newsletter and email marketing
  • Shipmondo – shipping and order processing
  • Tidio Chatbot – AI-based customer service
  • WooCommerce – functional and necessary cookies

An updated overview of cookies can be found in our Cookie Statement, which is automatically generated by Cookiebot.

4. Processing of personal data

4.1 Types of information

We handle the following categories:

  • Technical data: IP address, browser, device, time, pages visited.
  • Customer data: name, address, email, telephone, order information, payment method.
  • Behavioral data: clicks, purchases, preferences, location, newsletter interaction.
  • Communication data: messages sent via email, contact form or chat.

4.2 Purpose

Information is used to:

  • Deliver and manage your orders.
  • Provide customer support and communication.
  • Send newsletters (with consent).
  • Improve the user experience and optimize the webshop.
  • Targeted advertising on social media.

4.3 Legal basis

The processing takes place on the following basis, cf. GDPR Article 6:

  • Consent (a): for marketing, newsletter, cookies.
  • Contract (b): for purchases and order processing.
  • Legal obligation (c): e.g. record keeping.
  • Legitimate interest (f): improving functionality and security.

5. Third-party recipients and transfer

We only share data with third parties when necessary to provide our services. This may include:

  • Hosting and IT: Kinsta (WordPress hosting)
  • Payment providers: QuickPay, MobilePay, Stripe
  • Marketing partners: Google, Meta, TikTok
  • Newsletter: Mailchimp
  • Freight and logistics: Shipmondo, GLS, PostNord, DHL
  • Communication: Tidio Chatbot

Some partners are located outside the EU (e.g. the USA). Transfers will only occur if the partner is certified under the EU-US Data Privacy Framework or has entered into Standard Contractual Clauses (SCC) with adequate safeguards.

6. Use of artificial intelligence (AI)

We use AI-based tools to improve the customer experience to a limited extent. This includes, among other things, Tidio Chatbot, which uses artificial intelligence to provide quick answers to common questions. The AI ​​system only processes the information you choose to share in the chat, and for the sole purpose of responding to your inquiry. No automated decisions are made with legal or significant effects on you, and data is not used for profiling. The processing is in accordance with the GDPR and the upcoming EU AI Act (2025–2026).

7. Storage and deletion

Personal data is only kept for as long as is necessary for the purpose. Typical periods:

  • Order data: 5 years (Accounting Act)
  • Newsletter data: until unsubscribed
  • Customer support: up to 12 months
  • Marketing data: max. 24 months

Data is deleted or anonymized when the purpose ceases.

8. Your rights

You have the right to:

  • Insight into the information we process.
  • Correction of incorrect information.
  • Deletion (“right to be forgotten”).
  • Limitation of processing.
  • Data portability.
  • Objection to processing.
  • Withdrawal of consent (e.g. via the cookie icon or by writing to us).

Enquiries can be made to: customercare@cavaleros.dk

If you wish to complain, you can contact the Danish Data Protection Authority via www.datatilsynet.dk .

9. Security

We protect your data through:

  • SSL encryption
  • Access restriction
  • Ongoing safety monitoring
  • Secure data storage with trusted partners

10. Updates

We reserve the right to update this policy when there are changes in our data processing or legislation. The latest version is always available at www.cavaleros.dk/privacypolicy .

11. Cookie Statement

(This section is automatically updated by Cookiebot. All active cookies are displayed here with purpose, provider, type and lifetime.)